March 25, 2022

By - Redpen

If you have a physical store, it is easy to get consumer feedback directly by asking them, But, on the website, it is more difficult to understand customer emotions, sentiments, thoughts, requirements, opinions, etc.

Customer feedback is the best and most trustworthy source of information about your products and services. Nowadays customer feedback is prioritized by most customer-centric companies to improve their product and services. Customer feedback helps you to drive more sales as well as cut marketing expenses.

There are tremendous benefits of collecting customer feedback but first, you need to find out the best tool available in the market to collect feedback from your customer.

10+ Best Website Feedback Tools & Widgets for 2022

Let's explore...

1. Redpen

Redpen is a "Customer support request and bug capture platform." Customers can quickly submit unlimited visual website feedback using Redpen. Redpen helps SaaS companies, web agencies, marketing, and research firms, etc. to create customer-friendly profitable products and grow their businesses twice as fast.

Customers can easily provide feedback, opinions, suggestions, and ideas about products & services by using screenshots, screen recordings, annotation tools, and voice-to-text features.

Redpen Widget helps you to increase customer engagement on your website & drive sales by collecting customer feedback in order to offer customer-centric products.

Say goodbye to Emails, Slack, Spreadsheets, PowerPoint, and other tools for collecting customer feedback. Use Redpen to replace all of them as one place for capturing and collecting website feedback.

Visit Website: Customer Support Request and Bug Capture Platform - Redpen

Useful for

Website feedback

Customer feedback

Customer support

Bug capture and bug reporting

UAT & Beta testing etc.

Top features

Redpen Widget

Screen recording with voice comments

Screenshot with annotation

Auto-attached advance diagnostic information

Autofill template

Create a team and invite users

Dictation (voice to text)

Beneficial to

Customer and end-users

Software development team

Marketing team

Project management team

Accounting team

Research team

Useful for

Top features

Beneficial to

Website feedback
Customer feedback
Customer support
Bug capture and bug reporting
UAT & Beta testing etc.

Useful for

Top features

Beneficial to

Redpen Widget
Screen recording with voice comments
Screenshot with annotation
Auto-attached advance diagnostic information
Autofill template
Create a team and invite users
Dictation (voice to text)

Useful for

Top features

Beneficial to

Customer and end-users
Software development team
Marketing team
Project management team
Accounting team
Research team

2. Qualaroo

Qualaroo is user research and customer feedback software that enables users to capture website feedback easily. Qualaroo is a SaaS product that helps businesses in collecting customer insights in order to grow their business.

Qualaroo has introduced "Qualaroo Nudge" technology, which can be used on websites, mobile sites, and in-app to ask the appropriate questions at the appropriate moment. Ask people when they are on your website or in-app, rather than emailing, bothering, or irritating them.

Visit Website: User Research & Customer Feedback Software: Qualaroo

Useful for

Customer survey

Website feedback

Customer support

User experience feedback

User experience feedback


Top features

Customer survey templates

AI sentiments analysis

A/B testing

Nudge for prototypes

Exit intent survey

NPS (Net promoter score)

Beneficial to

Customers

E-commerce businesses

Software development team

Marketing team

Useful for

Top features

Beneficial to

Customer survey
Website feedback
Customer support
User experience feedback
Grow website lead
Customer survey templates
AI sentiments analysis
A/B testing
Nudge for prototypes
Exit intent survey
NPS (Net promoter score)
Customers
E-commerce businesses
Software development team
Marketing team

3. Usersnap

Usersnap is customer feedback software. Usersnap's versatile feedback platform helps your company in developing better, more successful products and services with the help of client feedback.

Usersnap helps to build customer-centric products with customer feedback software to collect and act on the voice of customers via screen captures, surveys, and feature requests. Usersnap provides feedback and bug capturing tools to various SaaS organizations and web/software companies to grow their business.

Visit Website: Usersnap | Your #1 Customer Feedback Software

Useful for

Customer feedback

Customer support

Bug reporting

User acceptance testing

Website feedback

Top features

Feedback Widget

Annotation tool

Feature request board

Inline raters and forms

CSAT, NPS, polls, and thumbs up/down surveys


Beneficial to

SaaS companies

Web/software agencies

Useful for

Top features

Beneficial to

Customer feedback
Customer support
Bug reporting
User acceptance testing
Website feedback
Feedback Widget
Annotation tool
Feature request board
Inline raters and forms
CSAT, NPS, polls, and thumbs up/down surveys
SaaS companies
Web/software agencies

4. Hotjar

Hotjar is a website heatmaps & behavior analytics tool. Hotjar is a simple, visual tool for discovering, consolidating, and communicating user needs. Hotjar allows the user to quickly see how users act on your site, what they require, and how they feel. Hotjar is a product experience insights platform that provides behavior analytics and feedback data to help you empathize and understand your consumers.

Visit Website: Hotjar: Website Heatmaps & Behavior Analytics Tools

Useful for

Customer feedback

Visualize user behavior

Behavior analytics

User survey

Top features

Heat maps - To visualize user behavior

Video Recording

Feedback Widget

Feedback Widget

Beneficial to

Product managers

Product designers

Researcher

Useful for

Top features

Beneficial to

Customer feedback
Visualize user behavior
Behavior analytics
User survey
Heat maps - To visualize user behavior
Video Recording
Feedback Widget
Survey forms
Product managers
Product designers
Researcher

5. Marker.io

Marker.io is a website feedback and bug tracking tool. Install the Marker.io website widget to collect feedback with screenshots, annotations, and technical meta-data directly into your chosen project management platform, such as Jira, Trello, Asana, GitHub, ClickUp, and others.

There is no need to collect client feedback via email, spreadsheets, Slack, or other multiple tools. With Marker.io you can quickly send submit website feedback and bugs to directly project management tool that you are using.

Visit Website: Marker.io: Website Feedback Tool & Bug Tracking

Useful for

Website feedback

Bug reporting

UAT testing

Top features

Feedback Widget

On-screen annotation

Bug report with metadata

Guest - To collaborate with client

Beneficial to

Digital agencies

E-commerce

SaaS/ Software development companies

Useful for

Top features

Beneficial to

Website feedback
Bug reporting
UAT testing
Feedback Widget
On-screen annotation
Bug report with metadata
Guest - To collaborate with client
Digital agencies
E-commerce
SaaS/ Software development companies

6. Mopinion

Mopinion is an all-in-one feedback solution that allows users to collect, analyze, and categorize online consumer feedback all in one spot. This tool has a user-friendly interface and can generate various forms and feedback buttons. Mopinion gives you the inside scoop on how your clients interact with your website, allowing you to drive strategy and increase engagement. Mopinion helps you to get more engagement and better conversion through your website.

Visit Website: Mopinion | All-in-one User Feedback Software

Useful for

Website feedback

Customer survey

Feedback insight and action

Top features

Feedback widget

Feedback buttons & forms

Text analysis

Beneficial to

Digital marketers

Product managers

UI/UX designers

CRO experts

Email marketers

Useful for

Top features

Beneficial to

Website feedback
Customer survey
Feedback insight and action
Feedback Widget
Feedback buttons & forms
Text analysis


Digital marketers
Product managers
UI/UX designers
CRO experts
Email marketers

7. Bugherd

BugHerd is a visual website feedback software that makes it easier to manage bugs, issues, and client feedback. BugHerd is a bug tracking and feedback tool that helps you, your team, and your clients in finding issues and providing feedback on websites and web apps.

The website feedback tool from BugHerd significantly decreases the amount of time you spend scrolling through vague, unactionable feedback.

Visit Website: Best Bug Tracking Tools & Visual Feedback Software | BugHerd

Useful for

QA and UAT testing

Website feedback

E-learning

E-commerce

Top features

Bugherd feedback widget

Screenshot and screen recording

Technical information with every ticket

Taskboard and user dashboard

Invite user

Beneficial to

Marketing agency

Web development agencies

In-house teams

Useful for

Top features

Beneficial to

QA and UAT testing
Website feedback
E-learning
E-commerce
Bugherd feedback widget
Screenshot and screen recording
Technical information with every ticket
Taskboard and user dashboard
Invite user
Marketing agency
Web development agencies
In-house teams

8. UserReport

UserReport is simply a user engagement tool. UserReport is a collection of flexible tools that tell you who your users are and what they want to accomplish. UserReport is built around two basic widgets: a survey and a feedback widget. It runs as an integrated part of your website or app, allowing you to have direct engagement with your users and learn who they are, what they are searching for, and how they believe you can improve.

Visit Website: UserReport: Simple user engagement tools, that help you improve

Useful for

Website feedback

Survey

Bug reporting & fixes

Top features

Survey widget

Feedback widget

Beneficial to

Software companies

Digital marketing agencies

Web development agencies

Advertising agencies

Useful for

Top features

Beneficial to

Website feedback
Survey
Bug reporting & fixes
Survey widget
Feedback widget


Software companies
Digital marketing agencies
Web development agencies
Advertising agencies

9. Userback

Userback is the bug reporting and user feedback solution for software development teams. Userback allows you to capture website and web app feedback and bug by just taking screenshots, screen recording, and highlighting them.

Userback empowers web agencies, designers, and developers to experience their projects from the viewpoint of their clients. By offering real-time consumer feedback via video screen capture, you make it easy to collect useful and informative feedback that can be used to develop and learn.

Visit Website: Userback | #1 Visual Feedback Tool For Software Teams

Useful for

Website feedback

User acceptance testing

Bug tracking

Software feature request

Customer satisfaction

Top features

Video feedback

Feedback widget

Session reply

Annotation tool

Beneficial to

Web agencies

Software companies

Designers and developers

Useful for

Top features

Beneficial to

Website feedback
User acceptance testing
Bug tracking
Software feature request
Customer satisfaction
Video feedback
Feedback widget
Session reply
Annotation tool

Web agencies
Software companies
Designers and developers

10. SurveyMonkey

SurveyMonkey is the leading tool for collecting customer surveys. SurveyMonkey helps you to get feedback from customers, employees, or prospects. SurveyMonkey is highly rated by G2 Crowd customers and the most popular survey software by Capterra customers. SurveyMonkey enables you to create a world-class professional survey template to get customer feedback. It helps you to get engaged with more and more customers.

Visit Website: SurveyMonkey: The World’s Most Popular Free Online Survey Tool

Useful for

Customer surveys

Marketing research

HR surveys

Employee engagements

Opinion polls

Concept testing

Top features

Unlimited surveys

Advanced survey design and analysis

Custom colors & survey URL

A/B test text and images

Multilingual surveys

Beneficial to

Marketing team

HR teams

Health care team

Research team

Useful for

Top features

Beneficial to

Customer surveys
Marketing research
HR surveys
Employee engagements
Opinion polls
Concept testing
Unlimited surveys
Advanced survey design and analysis
Custom colors & survey URL
A/B test text and images
Multilingual surveys

Marketing team
HR teams
Health care team
Research team

11. UserVoice

UserVoice is a feedback tool for B2B SaaS companies. UserVoice is a centralized product feedback system that provides everything you need to collect, aggregate, evaluate, and act on feedback from customers and internal teams. With UserVoice, you can effortlessly capture, annotate, track, and organized feedback from customers. Combine numerous kinds of feedback in one location to get a better overall picture of what your users want.

Visit Website:
UserVoice - Product Feedback for B2B SaaS

Useful for

Product feedback

Customer feedback

Top features

In-App Feedback widget & API

Customer segments

Feedback into slack

Internal status updates

1 to 1 and 1 to many communication

Beneficial to

Product manager

Product executive

Feedback manager

Useful for

Top features

Beneficial to

Product feedback
Customer feedback
In-App Feedback widget & API
Customer segments
Feedback into slack
Internal status updates
1 to 1 and 1 to many communication
Product manager
Product executive
Feedback manager

Conclusion

There are so many feedback tools are available in the market which helps you to get ideas about what users think about the product and what is the scope for improvement. Earlier companies used to collect feedback through emails, spreadsheets, pdf files, power points, etc. But that time is gone. Now advanced customer feedback tools came up with smart features that help you to capture and collect feedback effortlessly. Mostly these tools are used by SaaS companies, web agencies, marketing teams, and UI/UX design firms.

Feedback is critical for them to reduce product development and support costs, reduce customer churn, deliver the best quality products, have a better ROI, have a faster time to market, and satisfy their customers and users.

According to Google, 61% of customers are unlikely to return to a website that provided a poor user experience, and 40 percent will visit a competitor's website instead.”

As a result, it has been proven that customer feedback collecting tools and widgets are essential to improving your website's user experience.

Blogs to check out

1. 11 Best Bug Tracking Tools for 2022 - Redpen
2. Why does customer feedback important for SaaS companies? - Redpen

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