11 Best Bug Tracking Tools for 2022

March 21, 2022

By - Redpen

The better the bug tracking tool, the higher the product quality

A bug tracking tool helps capture, record, create, file, and track the bugs & feedback in the software development process. There are many bug tracking software available in the market.

With 21 percent of products failing to meet customer needs, having a solid customer feedback tool is essential. Stop wasting time on back-and-forth email messages communication and start collecting customer feedback in one place by selecting the right tool.

Clear feedback is the cornerstone of improvement - Sir David Brailsford

Here we listed Top Bug tracking tools for 2022

  1. Redpen
  2. UserSnap
  3. Jira
  4. BugHerd
  5. Userback
  6. Marker.io
  7. Bugzilla
  8. Capture for Jira
  9. Awsome Screenshot
  10. Instabug
  11. Ybug

Redpen makes it incredibly simple to collect visual feedback & capture bugs from any page of your website and web application. It's designed and developed for different teams involved in developing and marketing applications & websites because it saves time by allowing them to collect, annotate and report visual feedback in one place.

Feedback Widgets for websites are excellent ways to collect user feedback and improve the functionality of your website. Improve your user experience and development process by giving an easy platform to your customers for capturing a screen, recording videos and giving annotation and voice over to the clip.

Redpen allows your users to provide visual feedback directly from your app in a very intuitive manner. As a result, spreadsheets and back-and-forth emails with customers are no longer necessary. Furthermore, it integrates with other popular project management tools like Jira, Azure DevOps, GIT, etc. allowing you to spend less time in interpreting feedback and resolving it.

Redpen is your support team as it collects valuable customer feedback and reports to your software development team. Yes, one tool – many solutions, which help you have a better product that you have visualized.

Features:

  • Captures bugs and feedback in one-click
  • Video Capture with voice-over comments
  • Website widget
  • Auto-fill Templates
  • Configurable diagnostic information like browser, OS, screen resolution, network logs, console logs, etc., is auto attached to every capture.
  • Auto attaches captured screenshot and video record with each issue reported
  • Save development costs during QA and UAT.
  • Creates team and collaborate with teams

Website: https://www.redpen.ai/

JIRA is a commercial product, that records, organize, prioritize, and updates issues with the project.

It is a tool that seamlessly integrates with code development environments, making it ideal for developers. Because of its ability to track any type of issue, it is not limited to the software industry. It works well with agile projects.

Features:

  • Capture and track bugs in your software
  • Assign and prioritize with ease
  • Track bugs from backlog to done
  • Stay up to date with notifications
  • Scrum boards, Kanban boards, Roadmaps, Agile reporting

Website: https://www.atlassian.com/software/jira

BugHerd is the most user-friendly tool for tracking bugs and managing website feedback. Bugs and feedback are pinned to elements on a website, and technical information is captured to help fix issues. With the Kanban-style task board, you can track feedback tasks to completion.

Features:

  • Simply captures bugs and feedback.
  • Technical information such as browser, operating system, and screen resolution are recorded.
  • Using the Kanban method, you can track and manage all feedback and bugs at one centralized location.
  • With each bug reported, take a screenshot or video.
  • Save time during website and application testing and UAT

Website: https://bugherd.com/

Userback is a visual bug reporting and feedback tool for websites. It's the fastest way for software developers and users to report bugs from any website or application. Collect visual and highly contextual bug reports quickly to help you replicate and fix issues. Userback captures annotated screenshots, video recordings, console logs, browser information, custom data, and more automatically.

Features:

  • Oversee bugs and client feedback in one spot
  • Kanban-style task board
  • Make custom work processes
  • Strong team collaboration
  • Gather bug reports your team will cherish!

Website: https://www.userback.io/

Marker.io is a visual bug reporting tool designed for agencies and software development teams. Just install the website widget and collect feedback with screenshots, annotations, and meta-data directly into your favorite project management tool, such as Jira, Trello, Asana, GitHub, ClickUp, and others.

Features:

  • Website Widget
  • Screenshots and annotations
  • Technical meta-data
  • 2-way synchronization with Jira, Trello, Asana, GitHub, ClickUp, etc.
  • Custom branding

Website: https://marker.io/

Bugzilla is a feature-rich, feature-complete, and mature defect-tracking system. Defect-tracking systems enable development teams to effectively track outstanding bugs, problems, issues, enhancement, and other change requests in their products.

Features:

  • Increases performance by optimizing database structure.
  • Excellent security to safeguard confidentiality.
  • An advanced search engine that remembers your searches
  • Email capabilities are built-in
  • Editable user-profiles and extensive system permission

Website: https://www.bugzilla.org/

Capture for Jira is a testing tool that empowers different teams to give clear visual input to Jira. Capture for Jira is accessible to any team for anything from marketing content to application development.

Features:

  • Captures Visual Feedback
  • Enable collaboration with the team
  • Annotate the capture screen
  • Records Video

Website: https://smartbear.com/product/capture-for-jira/

Awesome Screenshot & Screen Recorder is a powerful tool for screen sharing, that can capture your screen. Save your screen recordings and screenshots and instantly share your videos and images with unique shareable links, it also allows you to annotate your screenshot with rectangles, circles, arrows, and lines, among other things.

Features:

  • Records screen and camera
  • Share captured screen instantly
  • Integrates directly with Project Management tools

Website: https://smartbear.com/product/capture-for-jira/

The Most extensive Bug Reporting Tool for Mobile Apps, work on your application quality by getting bug reports and input from testers during app development or from your customers when your application is live. A mobile-first platform designed to assist developers in tracking, monitoring, alerting, and debugging during critical stages of their development cycle.

Features:

  • Provides in-app bug reports
  • Access to detailed logs and metadata
  • Automates workflow and customer requests
  • Gives all the information required for every bug
  • Integrates with the various project management tools

Website: https://instabug.com/

Ybug permits customers to send visual feedback directly from the website by capturing screens and adding comments to them, and it also consequently adds context-oriented data about the client's current circumstance.

Features:

  • Captures visual feedback
  • Feedback is as simple as pointing and clicking
  • Personalization of branding
  • Integrates with project management tools

Website: https://ybug.io/

Usersnap provides a complete solution for developing and deploying digital products, that allows you to plan, track and report your product's development process. It also gathers feedback from customers and users, as well as it provides exceptional customer services within the product by NPS chat.

Features:

  • Menu and feedback button
  • Surveys, both qualitative and quantitative
  • Obtaining tickets via screenshots
  • Forms within the app
  • Statistics on project management

Website: https://usersnap.com/

Factors to be considered while selecting a Bug Tracking & Reporting  Software?

So, which issue tracking system is the most effective? Which of these will help you improve the way you provide software development services? We wish we could respond with a single title and reassure you. The needs of users, on the other hand, are as numerous and varied as bug tracking tools.

Hopefully, we've discovered some new names on the list and gained a better understanding of the various tools. So, how do you pick the one that will work best for you? Begin with the following criteria.

Functionality:

  • Report facility with fields to provide information on bug environment, severity, issue status, also an ability to set and change it
  • Storage, search, and organization of defect data
  • Opportunity to assign tasks to different team members, history, work logs, and overview of issues with statuses
  • Easy report generation with visual data representation

Adaptability:

There is rarely a solution that fits a company perfectly in its default version and requires no modifications. It's fine if you intend to add the required extensions. Just make sure the tool you're considering has this feature. The same is true for integrations. Connecting a bug tracking tool to project or test case management software, exporting data into documents, and so on may be necessary. Before purchasing a license, make certain that it will be possible.

Suitability:

Is it just a bug tracking system you need, or does the team want a more functional solution that can also be used for project management? How many people will have access to and use this new software? Is it better to use a cloud solution or software installed on your local server? Consider all of the requirements before making a decision. Consult with any QA engineers, developers, or stakeholders who will be using the system.

Usability:

We're talking about tech specialists who should be technologically savvy. It does not, however, eliminate the need for an intuitive and user-friendly interface and functionality. The easier a tool is to use, the faster a team can work. Older tools that haven't been updated in a while may appear to lack internal logic, leaving a user perplexed. As a result, a learning cycle tends to become much longer, reducing overall efficiency.

Pricing:

Last but not least, the cost is an important consideration when making a decision. There is no reason to choose a paid solution if a free tool can meet your needs. If not, try to find funding for a defect tracking tool that will benefit your team and processes. Otherwise, you run the risk of adding a tool to the system that adds no value. Keep in mind that good tool providers usually provide transparent and flexible pricing.

“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.” - Elon Musk

Useful for

Website feedback

Customer feedback

Customer support

Bug capture and bug reporting

UAT & Beta testing etc.

Top features

Redpen Widget

Screen recording with voice comments

Screenshot with annotation

Auto-attached advance diagnostic information

Autofill template

Create a team and invite users

Dictation (voice to text)

Beneficial to

Customer and end-users

Software development team

Marketing team

Project management team

Accounting team

Research team

Useful for

Top features

Beneficial to

Website feedback
Customer feedback
Customer support
Bug capture and bug reporting
UAT & Beta testing etc.

Useful for

Top features

Beneficial to

Redpen Widget
Screen recording with voice comments
Screenshot with annotation
Auto-attached advance diagnostic information
Autofill template
Create a team and invite users
Dictation (voice to text)

Useful for

Top features

Beneficial to

Customer and end-users
Software development team
Marketing team
Project management team
Accounting team
Research team

Useful for

Customer survey

Website feedback

Customer support

User experience feedback

User experience feedback


Top features

Customer survey templates

AI sentiments analysis

A/B testing

Nudge for prototypes

Exit intent survey

NPS (Net promoter score)

Beneficial to

Customers

E-commerce businesses

Software development team

Marketing team

Useful for

Top features

Beneficial to

Customer survey
Website feedback
Customer support
User experience feedback
Grow website lead
Customer survey templates
AI sentiments analysis
A/B testing
Nudge for prototypes
Exit intent survey
NPS (Net promoter score)
Customers
E-commerce businesses
Software development team
Marketing team

Useful for

Customer feedback

Customer support

Bug reporting

User acceptance testing

Website feedback

Top features

Feedback Widget

Annotation tool

Feature request board

Inline raters and forms

CSAT, NPS, polls, and thumbs up/down surveys


Beneficial to

SaaS companies

Web/software agencies

Useful for

Top features

Beneficial to

Customer feedback
Customer support
Bug reporting
User acceptance testing
Website feedback
Feedback Widget
Annotation tool
Feature request board
Inline raters and forms
CSAT, NPS, polls, and thumbs up/down surveys
SaaS companies
Web/software agencies

Useful for

Customer feedback

Visualize user behavior

Behavior analytics

User survey

Top features

Heat maps - To visualize user behavior

Video Recording

Feedback Widget

Feedback Widget

Beneficial to

Product managers

Product designers

Researcher

Useful for

Top features

Beneficial to

Customer feedback
Visualize user behavior
Behavior analytics
User survey
Heat maps - To visualize user behavior
Video Recording
Feedback Widget
Survey forms
Product managers
Product designers
Researcher

Useful for

Website feedback

Bug reporting

UAT testing

Top features

Feedback Widget

On-screen annotation

Bug report with metadata

Guest - To collaborate with client

Beneficial to

Digital agencies

E-commerce

SaaS/ Software development companies

Useful for

Top features

Beneficial to

Website feedback
Bug reporting
UAT testing
Feedback Widget
On-screen annotation
Bug report with metadata
Guest - To collaborate with client
Digital agencies
E-commerce
SaaS/ Software development companies

Useful for

Website feedback

Customer survey

Feedback insight and action

Top features

Feedback widget

Feedback buttons & forms

Text analysis

Beneficial to

Digital marketers

Product managers

UI/UX designers

CRO experts

Email marketers

Useful for

Top features

Beneficial to

Website feedback
Customer survey
Feedback insight and action
Feedback Widget
Feedback buttons & forms
Text analysis


Digital marketers
Product managers
UI/UX designers
CRO experts
Email marketers

Useful for

QA and UAT testing

Website feedback

E-learning

E-commerce

Top features

Bugherd feedback widget

Screenshot and screen recording

Technical information with every ticket

Taskboard and user dashboard

Invite user

Beneficial to

Marketing agency

Web development agencies

In-house teams

Useful for

Top features

Beneficial to

QA and UAT testing
Website feedback
E-learning
E-commerce
Bugherd feedback widget
Screenshot and screen recording
Technical information with every ticket
Taskboard and user dashboard
Invite user
Marketing agency
Web development agencies
In-house teams

Useful for

Website feedback

Survey

Bug reporting & fixes

Top features

Survey widget

Feedback widget

Beneficial to

Software companies

Digital marketing agencies

Web development agencies

Advertising agencies

Useful for

Top features

Beneficial to

Website feedback
Survey
Bug reporting & fixes
Survey widget
Feedback widget


Software companies
Digital marketing agencies
Web development agencies
Advertising agencies

Useful for

Website feedback

User acceptance testing

Bug tracking

Software feature request

Customer satisfaction

Top features

Video feedback

Feedback widget

Session reply

Annotation tool

Beneficial to

Web agencies

Software companies

Designers and developers

Useful for

Top features

Beneficial to

Website feedback
User acceptance testing
Bug tracking
Software feature request
Customer satisfaction
Video feedback
Feedback widget
Session reply
Annotation tool

Web agencies
Software companies
Designers and developers

10. SurveyMonkey

SurveyMonkey is the leading tool for collecting customer surveys. SurveyMonkey helps you to get feedback from customers, employees, or prospects. SurveyMonkey is highly rated by G2 Crowd customers and the most popular survey software by Capterra customers. SurveyMonkey enables you to create a world-class professional survey template to get customer feedback. It helps you to get engaged with more and more customers.

Visit Website: SurveyMonkey: The World’s Most Popular Free Online Survey Tool

Useful for

Customer surveys

Marketing research

HR surveys

Employee engagements

Opinion polls

Concept testing

Top features

Unlimited surveys

Advanced survey design and analysis

Custom colors & survey URL

A/B test text and images

Multilingual surveys

Beneficial to

Marketing team

HR teams

Health care team

Research team

Useful for

Top features

Beneficial to

Customer surveys
Marketing research
HR surveys
Employee engagements
Opinion polls
Concept testing
Unlimited surveys
Advanced survey design and analysis
Custom colors & survey URL
A/B test text and images
Multilingual surveys

Marketing team
HR teams
Health care team
Research team

11. UserVoice

UserVoice is a feedback tool for B2B SaaS companies. UserVoice is a centralized product feedback system that provides everything you need to collect, aggregate, evaluate, and act on feedback from customers and internal teams. With UserVoice, you can effortlessly capture, annotate, track, and organized feedback from customers. Combine numerous kinds of feedback in one location to get a better overall picture of what your users want.

Visit Website:
UserVoice - Product Feedback for B2B SaaS

Useful for

Product feedback

Customer feedback

Top features

In-App Feedback widget & API

Customer segments

Feedback into slack

Internal status updates

1 to 1 and 1 to many communication

Beneficial to

Product manager

Product executive

Feedback manager

Useful for

Top features

Beneficial to

Product feedback
Customer feedback
In-App Feedback widget & API
Customer segments
Feedback into slack
Internal status updates
1 to 1 and 1 to many communication
Product manager
Product executive
Feedback manager

Conclusion

Blogs to check out

1. 11 Best Bug Tracking Tools for 2022 - Redpen
2. Why does customer feedback important for SaaS companies? - Redpen

Customer Feedback

Bug Tracking

Bug Reporting Tool

Feedback Tool