CUSTOMER SUPPORT REQUEST AND BUG CAPTURE PLATFORM​

Enable your customers and development teams to rapidly capture and file actionable support requests and bugs in 60 seconds!​

Try Redpen for Free

Faster
time-to-market

Increase customer satisfaction​

Reduce customer
churn​

Reduce customer
support cost​

Fast – ask less, capture more

take less than 60 seconds to submit an issue

Capture

Take screenshot of the issue in a click​

Annotate​

Visually explain the issue​

File to Jira

Write a line to explain

Actionable Issues

no back-and-forth communication for additional information

Redpen Diagnostics

Automatically attached to the ticket​ that is required to comprehend, debug, and fix the issue.
Start filing smart and actionable bugs!​

Features

helps the development and support team productivity ​

Actionable Issues

Save time by filling set of values predefined in templates into issue fields.
E.g. “Ship Blocker Bug”,
“Notifications Test Pass”

Auto-attached Diagnostics ​

OS
​Browser​
Console logs
​Network logs
​Storage
(cookies / localstorage / indexeddb)

Integrations​

Jira​
Jira Service Management​
Azure DevOps (coming soon)​
GitHub Issues (coming soon)​

Tools

Browser Extensions
​PC / Mac apps
CI / CD Integrations (Jenkins)
CLI

Secure​

Hosted on secure AWS Cloud with security gates built into every layer of the software.​

Enterprise Solution​

Secure
​Custom branding
​Self-host in your enterprise cloud​

Advance analytics on issues​

Easily get analytics on where the issues are happening.
E.g. “Customer Issues where OS = Mac and Browser = Edge”​

Rich diagnostic view in Jira​

View diagnostic information in a rich view right within Jira. No need for code editors to view diagnostic details. ​

Take Screenshots

Take screenshots with a click

Easily and quickly capture issues as screenshots using Redpen’s browser extension. Upload screenshot is not a separate action.

Take screenshots with a click

Easily and quickly capture issues as screenshots using Redpen’s browser extension. Upload screenshot is not a separate action.

Take Screenshots
Visually explain the issue

Visually explain the issue

Annotate the captured screenshot using annotation tool that explains the issue visually. Redpen’s annotation tools have a wide variety of tools to explain the issue meaningfully.

Visually explain the issue

Annotate the captured screenshot using annotation tool that explains the issue visually. Redpen’s annotation tools have a wide variety of tools to explain the issue meaningfully.

Visually explain the issue
Report issues right from the extension

Report issues right from the extension

Easily connect and report new issues to issue management services from Redpen. The application will help in editing an existing issue as well.

Report issues right from the extension

Easily connect and report new issues to issue management services from Redpen. The application will help in editing an existing issue as well.

Report issues right from the extension
Save time - prepopulate issue fields with templates

Save time - prepopulate issue fields with templates

Use of template make reporting issues super fast with minimum inputs. Template prepopulates the fields by eliminating monotonous task to fill all fields everytime.

Save time – prepopulate issue fields with templates

Use of template make reporting issues super fast with minimum inputs. Template prepopulates the fields by eliminating monotonous task to fill all fields everytime.

Automatically capture details to help developers fix the bug faster

Diagnostics information provides more details related to the bug helping the team in fixing the bug faster that in turn saves development and support costs.

Automatically capture details to help developers fix the bug faster

Diagnostics information provides more details related to the bug helping the team in fixing the bug faster that in turn saves development and support costs.