Frictionless Customer Feedback

Effortlessly gather customer feedback for continuous product improvement

Collect Customer Feedback with Complete Context

Continuous Product Improvement

Streamline feedback collection and leverage insights for product improvement and new feature development.

Increase Customer Satisfaction

Quickly incorporate customer insights and feedback to grow customer satisfaction and build loyalty.

Reduce Customer Support Cost 

Automatically gather context to eliminate back-and-forth communication, boosting efficiency and lower support cost.

Collect Actionable Customer Feedback with the Redpen Widget

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Visually capture issues with screenshots or screen recording and explain with annotation
Collect advanced diagnostic information within your issue-tracking system
Redpen integrates with Jira, Azure DevOps, and GitHub Issues
Features

Visually Explain Issues

Visually capture issues with screenshots or screen recording and explain with annotation

Capture screenshots or record interactive user experience with voice-over to provide additional details and feedback.

  • Eliminate ambiguous feedback using annotations
  • Protect sensitive information (PII) with built-in algorithms
  • Transcribe voice feedback to text
Features

Automatically Capture Advanced Diagnostics

Collect advanced diagnostic information within your issue-tracking system

Effortlessly capture comprehensive bug metadata with each ticket. Seamless user experience without additional steps for the end user.

  • Capture user, device, and application context
  • Enhanced bug understanding and streamlined troubleshooting
  • Extend diagnostics to include data from custom applications, networking equipment and system logs
Features

Seamless Integration With Your Issue Tracking Systems

Redpen integrates with Jira, Azure DevOps, and GitHub Issues

Seamlessly integrate with any issue-tracking system, including proprietary solutions.

  • Out-of-the-box integration with Jira Service Desk, HubSpot Service Hub and Zendesk for Service
  • Open APIs for integration with proprietary issue-tracking systems
  • Rich view of diagnostics within your issue tracking system or service desk