Value Proposition

Reduce Support Costs
Reduce Support Costs

Consolidate feedback and accelerate issue resolution to reduce support requests and lower cost.

Increase Customer Satisfaction
Increase Customer Satisfaction

Removing friction from collecting and addressing feedback to increase customer satisfaction.

Boost Efficiency with Automation
Boost Efficiency with Automation

Effectively and efficiently address customer feedback with consolidated management of feedback and context.

Collect Actionable Customer Feedback with the Redpen Widget

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Visually Explain Issues

Visually capture issues with screenshots or screen recording and explain with annotation

Capture screenshots or record interactive user experience with voice-over to provide additional details and feedback.

  • Eliminate ambiguous feedback using annotations
  • Protect sensitive information (PII) with built-in algorithms
  • Transcribe voice feedback to text

Automatically Capture Advanced Diagnostics

Collect advanced diagnostic information within your issue-tracking system

Capture comprehensive context with each ticket submission without any effort from the end user. 

  • Capture user, device, and application context
  • Centralize information for efficient feedback resolutions
  • Extend diagnostics to include data from custom applications, networking equipment and system logs

Seamless Integration with any Issue Tracking System and Service Desk

Redpen integrates with Jira, Azure DevOps, GitHub Issues, Jira Service Desk, HubSpot Service Hub and Zendesk for Service

Seamlessly integrate with any issue-tracking system, including proprietary solutions.

  • Out-of-the-box integration with Jira Service Desk, HubSpot Service Hub and Zendesk for Service
  • Open APIs for integration with proprietary issue-tracking systems
  • Rich view of diagnostics within your issue-tracking system or service desk

Customize, Personalize, and Extend

Redpen’s entire suit of customizations

Customizations to match your company and application's branding.

  • Custom branding
  • Webhook integration
  • Mask personally identifiable information (PII)

Rapid Deployment

Embed Redpen Widget into your website and applications for interactive issue reporting​.

Configure the connection to your issue tracking system, then point-and-click to customize the look and feel. Embed Redpen Widget into your website for interactive issue reporting​.

  • Simple copy and paste into your existing code
  • Redpen mobile widget
  • Integrate with multiple CMSs (Shopify, WordPress, Webflow, Wix, etc), web development frameworks (React, Vue.js, AngularJS and others), applications environments (development, QA, production)

Embed Redpen Widget into your website for interactive issue reporting

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