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Redpen For Service
Gather Customer Insights to Enhance Customer Experience
Redpen For Service
Gather Customer Insights to Enhance Customer Experience
Value Proposition
Consolidate feedback and accelerate issue resolution to reduce support requests and lower cost.
Removing friction from collecting and addressing feedback to increase customer satisfaction.
Effectively and efficiently address customer feedback with consolidated management of feedback and context.
Collect Actionable Customer Feedback with the Redpen Widget
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Visually Explain Issues
Capture screenshots or record interactive user experience with voice-over to provide additional details and feedback.
- Eliminate ambiguous feedback using annotations
- Protect sensitive information (PII) with built-in algorithms
- Transcribe voice feedback to text
Automatically Capture Advanced Diagnostics
Capture comprehensive context with each ticket submission without any effort from the end user.
- Capture user, device, and application context
- Centralize information for efficient feedback resolutions
- Extend diagnostics to include data from custom applications, networking equipment and system logs
Seamless Integration with any Issue Tracking System and Service Desk
Seamlessly integrate with any issue-tracking system, including proprietary solutions.
- Out-of-the-box integration with Jira Service Desk, HubSpot Service Hub and Zendesk for Service
- Open APIs for integration with proprietary issue-tracking systems
- Rich view of diagnostics within your issue-tracking system or service desk
Customize, Personalize, and Extend
Customizations to match your company and application's branding.
- Custom branding
- Webhook integration
- Mask personally identifiable information (PII)
Rapid Deployment
Configure the connection to your issue tracking system, then point-and-click to customize the look and feel. Embed Redpen Widget into your website for interactive issue reporting.
- Simple copy and paste into your existing code
- Redpen mobile widget
- Integrate with multiple CMSs (Shopify, WordPress, Webflow, Wix, etc), web development frameworks (React, Vue.js, AngularJS and others), applications environments (development, QA, production)