FAQ

FAQ

Got Questions? We are happy to help.
Which browsers does Redpen support?
Currently, Redpen supports only the Chrome browser extension.
Which project management tools does Redpen integrate with?
You can use Redpen with the following issue-tracking services
a) Atlassian – Jira
Is there a free trial to try Redpen?

No, you will need to subscribe to Redpen in Atlassian Marketplace to use its full functionality. The chrome extension is free to use. For more details related to pricing, you can visit here.

Can I have a single subscription to use Redpen across all my Jira sites?

No, you will have to purchase subscription for each Jira site that you want to use Redpen with.

Where can I install Redpen add-on from?

You can install and subscribe to Redpen Jira-add on from Atlassian Marketplace here.

Will I get a refund on my subscription in case I do not want to use Redpen anymore?

We’re billing organizations on a monthly pay-as-you-go basis. So when a new monthly billing cycle is triggered, you will be charged for the full month. Mid-month refunds cannot be instantiated.

I am not an admin of my site. How do I get access to Redpen?

You can request your admin to install Redpen for your team by sending them a mail from Atlassian Marketplace here. Unfortunately, only the site admin will be able to install the add-on.

Can I use Redpen outside of my browser?

Our team is working hard to create a cross-platform solution – with Desktop and mobile support. Keep an eye on this space for more updates, or subscribe to our newsletter to never miss an update from us.

Can I access Redpen using a mobile app?
Our team is working hard to create a cross-platform solution – with Desktop and mobile support. Keep an eye on this space for more updates, or subscribe to our newsletter to never miss an update from us.
Whom can I contact in case of further queries related to the product?

For additional queries, you can reach out to us on queries@redpen.ai