Faster
time-to-market
Increase customer satisfaction
Reduce customer
churn
Reduce customer
support cost
Faster
time-to-market
Increase customer satisfaction
Reduce customer
churn
Reduce customer
support cost
Paste just a few lines of code into your website
Estimated time: 5 min
Users can interactively explain the issue with
Screen recording and voice comments
Annotated screenshots
No more ambiguous lengthy textual repro steps resulting in expensive back-and-forth communication.
Actionable Issues
Context info required to understand the issue and fix it faster are automatically captured
No more back-and-forth communication for information
Start filing smart and actionable bugs!
Use-cases
.png)
.png)
• Receive more feedbacks and support requests
•No more back-and-forth communication
•Faster fixes and turnaround of customer issues
•Reduced support and development costs
•Higher customer satisfaction and retention
Achieve customer-driven product development. Enable beta and UAT users to quickly submit their feedback and bugs.
•Receive more feedbacks and bugs
•No more back-and-forth communication
•Build product based on customer requirements
•Faster user acceptance
•Faster release of Beta to Production
Product managers, designers, developers, and QA can rapidly submit their feedback and bugs. Reduce time-to- market while improving quality of the product.
•Receive more feedbacks and bugs
•No more back-and-forth communication
•Fast and accurate bug triages and fixes
•Improved productivity by automating repeated tasks
•Reduced time-to-market
Industry’s Only Enterprise Ready Solution
Provide support tool with your own branding to your customers with our fully white-labeled solution
Extensible – integrate your own systems for custom diagnostics data
Extensible – integrate your own support tools like ServiceNow, Intercom, Zendesk, Wolken, and others.
Integrate into your websites / applications / IoT systems / CLI / CI/CD
Meet stringent compliance requirements with self-hosting options
Features
Helps the development and support team productivity
Actionable Issues
Save time by filling set of values predefined in templates into issue fields.
E.g. “Ship Blocker Bug”,
“Notifications Test Pass”
Auto-attached Diagnostics
OS
Browser
Console logs
Network logs
Storage
(cookies / localstorage / indexeddb)
Integrations
Jira
Jira Service Management
Azure DevOps
GitHub Issues (coming soon)
Tools
Browser Extensions
PC / Mac apps
CI / CD Integrations (Jenkins)
CLI
Secure
Hosted on secure AWS Cloud with security gates built into every layer of the software.
Enterprise Solution
Secure
Custom branding
Self-host in your enterprise cloud
Advanced analytics on issues
Easily get analytics on where the issues are happening.
E.g. “Customer Issues where OS = Mac and Browser = Edge”
Rich diagnostic view in Jira
View diagnostic information in a rich view right within Jira. No need for code editors to view diagnostic details.
Click to capture screen
Double click to record screen
.svg)
Visually explain the issue
Annotate the captured screenshot using annotation tool that explains the issue visually. Redpen’s annotation tools have a wide variety of tools to explain the issue meaningfully.
Report issues right from the extension
Easily connect and report new issues to issue management services from Redpen. The application will help in editing an existing issue as well.
Save time - prepopulate issue fields with templates
Use of template make reporting issues super fast with minimum inputs. Template prepopulates the fields by eliminating monotonous task to fill all fields everytime.
Automatically capture details to help developers fix the bug faster
Diagnostics information provides more details related to the bug helping the team in fixing the bug faster that in turn saves development and support costs.
Contact Us
