Privacy Policy

Effective Date: June, 2023
(Superseding earlier version dated February 10, 2023)

Your privacy is important to Ajmera Infotech Inc.  and its affiliates (“Ajmera,” “we,” “us” or “our”).  This Privacy Policy describes how we process personal information collected through our digital or online properties (“Sites”) or use of our Service that link or refer to this Privacy Policy (including, as applicable our websites, applications, social media pages, marketing activities, live events, visiting our facilities and other activities described in this Privacy

We offer Redpen™, a SaaS-based solution (“Service”), for business customers and their authorized business users (“Users”) allowing them to capture feedback interactively and to file and respond to actionable issues and support requests.

Our Site and Service are designed and intended for businesses and their Users.  We do not offer products or services for use by individuals for their personal, family or household purposes.  Accordingly, all personal information collected pertains to individuals in their business capacities as representatives of the relevant business and not as individual consumers.

If you do not agree with this Privacy Policy or our Terms of Service or our Cookie Policy, discontinue use of the Site and Service immediately.

1. What Personal Information Do We Collect?

Information you provide to us.  We collect personal information when you access and use our Site and Service as follows:

  • Browsing:  No personal information is collected if you are only browsing our Site except as stated in the Site Information below.
  • Contact and Request Information:  We collect personal information allowing us to be in contact with you (such as your name, email address, phone number and address) and other personal information you voluntarily provide to us when you contact us via our chat features or the Service with a question, comment or request pertaining to our Service.
  • Use of Service:  If purchasing a subscription for use of our Service directly from Ajmera, you will create an account by providing the following information:
  • your name,
  • your company name,
  • your business contact information including, for example, your email address and telephone number,
  • user name or identifier and password.

We may also collect information about your usage of the Service including your orders and other requests made using your account.

  • Site Information and Mobile Information: When you access our Site, we automatically collect your computer or other device’s internet protocol (IP) address and other technical information about your computer or other device and Site usage, namely, your browser type and version, internet service provider, time zone setting, referring/exit pages, operating system, date/time stamps and/or clickstream data. We also use cookies and similar tracking technologies on our Sites; for more information, please see the Sources of Information section below.
  • Public Information about You: If you may have an interest in our Service, have expressed interest in our Service or identified yourself to us as a user of our Service, we may collect personal information about you from publicly available sources, namely, your company, contact information, preferences and demographic information. These publicly available sources include public profiles on company websites and professional networking.
  • Audiovisual Information about You: Photograph, and images/footage captured/recorded on CCTV or other audio, video and related security/monitoring systems or captured during marketing/public filming events/sessions (including recording of virtual or live workshops or other events/sessions).
  • Marketing Information: Your preferences for receiving our marketing communications and details about your engagement with them.

2. How Do We Use Your Personal Information?

We use your personal information to provide and optimize Service. In particular, we use:

  • Contact and Request Information to respond to your comments, questions and requests, and provide you with any Service documentation or whitepapers you request.  As permitted by applicable law, including with your consent where required, we may use your contact information to provide you with marketing communications, promotional offers and updates on new services and benefits. 
  • Business contact information to administer live events, webinars or to grant you access to a physical office or facility.
  • Account Information to manage your account, communicate with you in relation to your account, personalize your use of the Service, provide you with customer service, Service updates and warranty information, and monitor the performance of our Service.
  • Website Information and Mobile Information to monitor the performance of our Sites and mobile applications, analyze trends, usage and activities in connection with our Sites and mobile applications, and support their technological compatibility with users.  We also use Site Information and Mobile Information for targeted advertising purposes where permitted by applicable law.
  • Our third-party advertising partners may use cookies and other technologies to collect Site Information and Mobile Information and other information, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate such advertising to those or similar users on other online platforms.
  • Public Information about you in connection with other personal information we may have about you to personalize our Service for you and identify products and services that we believe may be of interest to you or your business.
  • Audiovisual Information about you in connection with operating and managing any facilities or business operations, and hosting or managing any events that we may sponsor or be a participant. 
  • Marketing Information about you to send you and personalize direct marketing communications based on your needs and interests.

We also use your personal information as necessary to comply with our legal and contractual obligations and to protect our legal interests, such as in the event of a complaint or dispute.

We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect.  We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you.  We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.  We will not attempt to re-identify any such data, except as permitted by law.
Additionally, in some cases, we may specifically ask for your consent to collect, use, or share your personal information, such as when required by law.

3. What Personal Information Do We Disclose?

Ajmera may disclose your personal information to the following third parties, and as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection:

  • With your consent:
  • To Ajmera’s service providers, who act on Ajmera’s behalf and instructions to fulfill orders, deliver services, provide IT and customer support (including online chat functionality providers) and security services, and fulfill the other purposes stated above.
  • To other Ajmera-owned business entities for the purposes of coordinating Service availability and development of products and services.
  • To third-party advertising partners, for the targeted advertising practices, described below.
  • To business and marketing partners, such as third parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.
  • As otherwise required by law or business practice:
  • As required by applicable law, including, without limitation, in response to any government or regulatory agency request, to cooperate with law enforcement investigations, or upon receipt of any court order.
  • To professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
  • To business transferees (e.g., a prospective or actual purchaser or seller in the context of a merger, acquisition or other reorganization or sale of Ajmera’s business or assets).  Ajmera’s practice is to seek reasonable protection for information in these types of transactions.  
  • To courts and public authorities to protect you, Ajmera or third parties from harm, including fraud or instances where somebody’s physical safety is at risk.

Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

We may also provide public bulletin boards or forums on our Site or Service. Please note that any personal information you post via these bulletin boards or forums may be accessible to the public.  This information can be seen, collected, and used by others, including being cached, copied, screen captured, or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of this information.

Service providers acting on Ajmera’s behalf are obliged to adhere to confidentiality requirements no less protective than those set forth herein and will only receive access to your personal information as necessary to perform their functions. We also perform statistical analyses of the users of our Site or Service to improve the content, design and navigation of the Site and Service and our other products and services. In these cases, we use aggregate or statistical data that cannot reasonably be used to identify you.

4. Sources of Personal Information.

If Ajmera does not obtain your personal information directly from you, Ajmera may obtain it from the following sources: publicly available sources (such as public websites, public authorities, the internet or registers), Ajmera’s employees or consultants or employers of our consultants, Ajmera’s affiliates, subsidiaries or newly acquired entities, public authorities, educational institutions, suppliers and vendors, including any third-party data providers, and when you visit any Ajmera offices.

5. Your Choices

In this section, we describe the rights and choices available to all users.  Users who are located in California can find additional information about their rights below.
‍Access or update your information. If you have registered an Account, you may review and update certain account information by logging into the account or by contacting us. 
‍Opt-out of communications. If you no longer wish to receive marketing-related communications, you may opt-out of receiving these emails by clicking “Unsubscribe” found in emails we send you.  Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.  
‍Blocking images/clear gifs. Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.
‍Advertising choices. You may be able to limit use of your information for targeted advertising through the following settings/options/tools:

  • Browser settings. Changing your internet web browser settings to block third-party cookies.
  • Privacy browsers/plug-ins. Using privacy browsers and/or ad-blocking browser plug-ins that let you block tracking technologies. 
  • Platform settings. Google and Facebook offer opt-out features that let you opt-out of use of your information for interest-based advertising. You may be able to exercise that option at the following websites:
  • Ad industry tools. Opting out of interest-based ads from companies that participate in the following industry opt-out programs: 
  • Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
  • Digital Advertising Alliance: optout.aboutads.info. 
  • AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.
  • Mobile settings. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You will need to apply these opt-out settings on each device and browser from which you wish to limit the use of your information for interest-based advertising purposes.   Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

6. Third-Party Websites

Our Site or Service may include links to third-party applications, products, services, or websites. For example, Ajmera uses a third party to process payments.  
If you access those links, you will leave our Site. Ajmera does not control these third-party sites or their privacy practices, which may differ from Ajmera’s practices. The Ajmera Privacy Policy does not cover the personal information you choose to provide to or that is collected by these third parties. You are encouraged to review the privacy documentation of any third-party site you interact with before you allow them to collect and use your personal information.
Ajmera may also provide social media features, such as the Facebook or Twitter buttons that enable you to share information with your social networks to interact with Ajmera on various social media websites. Your use of these features may result in the collection or sharing of information about you depending on each specific social media website. This may include your IP address, which page you are visiting on our site, and a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

7. Persons under the Age of 16

We do not knowingly collect personal information from minors under the age of 16. If we learn that we have collected the personal information of a minor under 16 years old, we will comply with applicable legal requirements to delete the information.

8. Cookies and Other Technologies

Ajmera and our partners (e.g., marketing partners, analytics, advertising, or service providers) use various tracking technologies such as cookies, beacons, tags and scripts to analyze trends on our Site, to administer our Site and Service, and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. 
Please see our Cookies Policy [insert link] for more details including, information about your choices with respect to advertising and social media cookies and for access to our cookie consent manager.  Our website currently does not respond to “Do Not Track” signals from browsers. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.  We also use chat technologies. and similar technology providers that employ cookies and software code to operate the chat features that you can use to communicate with us through the Site and Service.  Such third parties may access and use information about webpages visited on our Site, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats for the purposes described in this Privacy Policy.

9. Targeted Advertising Practices

We rely on a third-party services provider to either display advertising on our Site or to manage our advertising on other sites. These service providers may use technologies such as cookies to gather information about your activities on our Sites and other sites in order to provide you with advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by contacting us using the information stated below.
Please note this does not opt you out of being served ads. You will continue to receive generic ads.

10. Protection of Personal Information

Ajmera takes a number of precautions — including administrative, technical, and physical measures — designed to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.  However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

11. Retention of Personal Information

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

12. Access to Personal Information

As described above, you can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting us using the information below. For other personal information, to the extent required by applicable data protection law, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Ajmera is not required to retain it by law or for legitimate business purposes. We will respond to your request within 30 days or sooner where required by law. As permitted by applicable law, we may decline to process requests where the data is required to be retained by law, required for legitimate business purposes, or jeopardizes the privacy of others.

13. Based in the United States.

By using this Site or Service, you will transfer data to the United States. Access and use of the information provided on the Site is not intended by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.  Accordingly those persons who choose to access the Site from such locations do so on their own initiative and are solely responsible for compliance with applicable local laws and regulations.

The Site is not tailored to comply with industry-specific regulations, for example: Health Insurance Portability and Accountability Act (HIPAA), Federal Informaiton Security Management Act (FISMA, etc.) so if your interactions would be subject tot such laws, you may not use this Site.  You may not use the Site in any way that would violate the Gramm-Leach Bliley Act (GLBA).

14. Privacy Policy Updates

Ajmera may update its Privacy Policy from time to time to reflect changes to our information practices. When we change the policy in a material way, we will provide you with notice as required by applicable law, including notifying you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means.  We encourage you to periodically review this page for the latest information on our privacy practices.

15. Contacting Us

We value your opinions. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily or have any general questions or comments for Ajmera, please contact:
Ajmera Infortech Inc.
3031 Tish Way, Suite 110 PW
San Jose, CA 95128
USA
Or via e-mail at info@ajmerainfotech.com

CALIFORNIA PRIVACY RIGHTS STATEMENT

California Privacy Rights

  1. California Shine the Light Act. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the California resident has an established business relationship, certain information with respect to the types of Personal Information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by us pursuant to Section 1798.83 of the California Civil Code, you must contact us at the e-mail or regular mail address specified in the Contact Us section below with “California Privacy Request” in the first line. Please note that under this law, we are not required to respond to your request more than once in a calendar year nor are we required to respond to any request that is not sent to the designated e-mail or mailing address.
  2. California Do Not Track Disclosure. Do Not Track is a privacy preference that some users may set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to Sites requesting them not to track the user. At this time, we do not recognize or respond to Do Not Track browser settings or signals and we will still receive information. As a result, we may still collect information about you and your internet activity, even if you have turned on the Do Not Track signal.
  3. California Consumer Protection Act. Pursuant to the California Consumer Protection Act, the following additional disclosures and consumer rights, updated, on an annual basis, apply to California residents who access or use this Site:
  • DISCLOSURES
  • Categories of Personal Information Collected: The categories of personal information we intend to collect in the following 12 months are described in Section 2 of the Privacy Notice.
  • Sources of the Personal Information Categories: The sources of personal information we intend to collect in the following 12 months are described in Section 3 of the Privacy Notice.
  • Purpose for the Collection of Personal Information: The purpose and legitimate basis for the collection of personal information by category in the following 12 months is set forth in this Privacy Notice.  
  • Third-Parties With Whom We Share Your Personal Information. How we share Your personal is set forth in Section 5 of the Privacy Notice.
  • CALIFORNIA CONSUMER RIGHTS

Subject to verification of your identity and other information that we may need to honor your request, all Californian consumers have the following rights

  • Right of Erasure. You have the right to request deletion of your personal information.
  • Right to Opt-Out. We do not sell your personal information.
  • Right to Know Whom We Sell or Disclosure Your Personal Information To. We do not sell your personal information.
  • Right Against Consumer Discrimination. You have the right to not be discriminated against as a consumer by (a) denial of services, (b) paying more for services; and/or (c) receiving lesser quality services.
  • Right to Access. You have the right to request access to or copies of the personal information you provided to us.