How Does Context Switching Decreases Productivity

March 21, 2022

By - Redpen

Multitasking is a well-known term that we've all heard before. It’s an ability to manage numerous tasks at the same time. However, most people are unaware of the negative effects of multitasking, which include brain damage and a reduction in productivity over time.

Assume you are a manager with a busy schedule and are responsible for various activities such as emailing clients, responding to staff messages, allocating assignments, following up on tasks from various projects, attending lots of meetings, etc., It feels like all messed up and ended with doing nothing.

According to Gerald Weinberg (computer scientist and psychologist), If you are working on multiple tasks by switching one over the other continuously, it can reduce your productivity up to 80%.

This is known as context switching. Let's understand in depth what is context switching.

What is context switching?

Context Switching is shifting from one unrelated task to another. In short, it's the process of stopping one task and picking up another in between.

The phrase "context switching" was first used in computers to describe the process of the CPU switching from one state to another. But nowadays it’s matter same for human also because humans are highly engaged with day to day busy schedule of work and lead to the inability of their brain to handle various work at a given point of time.

Context switching is most commonly performed in the IT Software industry, where IT professionals work on multiple projects at the same time.

Let's take the best example of a project manager, who is in charge of overseeing multiple projects simultaneously. He is delegating tasks and tracking the status of all the projects. He's doing a lot of switching from one task to another at the same time.

It's possible that it has a negative effect on one’s mental health. The most common side effects are

  1. Slowing down brain efficiency
  2. Stress
  3. Reduces productivity
  4. Tiredness
  5. Killing creativity
  6. Less concentration etc.

Useful for

Website feedback

Customer feedback

Customer support

Bug capture and bug reporting

UAT & Beta testing etc.

Top features

Redpen Widget

Screen recording with voice comments

Screenshot with annotation

Auto-attached advance diagnostic information

Autofill template

Create a team and invite users

Dictation (voice to text)

Beneficial to

Customer and end-users

Software development team

Marketing team

Project management team

Accounting team

Research team

Useful for

Top features

Beneficial to

Website feedback
Customer feedback
Customer support
Bug capture and bug reporting
UAT & Beta testing etc.

Useful for

Top features

Beneficial to

Redpen Widget
Screen recording with voice comments
Screenshot with annotation
Auto-attached advance diagnostic information
Autofill template
Create a team and invite users
Dictation (voice to text)

Useful for

Top features

Beneficial to

Customer and end-users
Software development team
Marketing team
Project management team
Accounting team
Research team

How context switching kills development team’s productivity

Every human brain has a limited amount of capacity to handle many agile tasks at once. Because the human brain also needs some time to absorb new tasks. Constantly shifting from one task to another is tough.

In the software industry, the development team is required to switch tasks frequently in order to meet project requirements, which reduces productivity, energy, and creativity, as well as lowers work quality.

According to Chris Parnin, an associate professor in North Carolina State University's Department of Computer Science, On average developer takes 10 -15min to start editing code after interruption from the previous task. A task that is interrupted is predicted to take twice as long and contain twice as many errors as one that is uninterrupted.

Context switching should be reduced to enable the development team to focus on their most important tasks, avoid mental tiredness, and burnout.

Let’s talk about context switching among software teams while they are developing high-end products, as they typically work in a noisy open office atmosphere, constantly switching between different teams like QAs, Customers, Project Managers, etc., using different platforms like emails, scrums, chat, & other tools to collect customer feedback and issues, which diverts the development team's attention away from the current task and reducing productivity.

Sometimes the development team has a tight schedule as they have to attend too many meetings with clients to understand the feedback and requirements in order to improve the quality. It disrupts the software development team's workflow, preventing them from focusing on the most important tasks.

Do you want to reduce the costs of context switching? Let's see how Redpen can help you to decrease context switching and boost your productivity 2X faster than before

Useful for

Customer survey

Website feedback

Customer support

User experience feedback

User experience feedback


Top features

Customer survey templates

AI sentiments analysis

A/B testing

Nudge for prototypes

Exit intent survey

NPS (Net promoter score)

Beneficial to

Customers

E-commerce businesses

Software development team

Marketing team

Useful for

Top features

Beneficial to

Customer survey
Website feedback
Customer support
User experience feedback
Grow website lead
Customer survey templates
AI sentiments analysis
A/B testing
Nudge for prototypes
Exit intent survey
NPS (Net promoter score)
Customers
E-commerce businesses
Software development team
Marketing team

Reduce context switching with Redpen

Redpen is a customer support request and bug capture platform that enable your customer and development teams to capture feedback and file an actionable bug in 60 seconds respectively.

Redpen can actually reduce the cost of context switching by providing a platform that makes development tasks easy and work effortlessly. How?

To collect consumer feedback and bug requests, the development team does not need to check emails, slack, and other various tools too often as it increases context switching and disturbing development. You can collect unlimited customer feedback in one place directly into a bug tracking tool with Redpen. It saves time collecting feedback/bug details and allows them to debug more quickly.

Redpen provides diagnostic information to the dev team so they don’t need to do switch over emails and other tools to understand ambiguous feedback/bugs. Collect every bug ticket with auto-attached metadata that helps the dev team to debug and solve quickly. Redpen makes the bug fixing process fast.

Once, Paul Graham, an American computer scientist said The meeting is the biggest source of interruption for the development team. "By splitting a single meeting into two sections, each too little to do anything hard in, a single meeting can blow an entire afternoon." You must also remember to attend the meeting. Meetings are like throwing an exception for someone on the maker's schedule. It doesn't only cause you to switch from one activity to another; it shifts your working mode."

Why do development teams need to meet with clients so frequently? One of the reasons is that customer bug tickets can be confusing, and the development team may not be able to identify the specific issues. Redpen eliminate all ambiguous feedback possibilities by providing smart features like the screenshot, screen recording with voice comments, and an annotation tool to highlight issue visually.

Redpen also saves time for QAs because they don't have to manually file bugs or go to multiple places to collect them. Redpen Widget easily helps them to find all bugs in one place. With the Redpen auto-template, testers can easily file as many bugs as they want to speed up the bug filing process.

Customers also don’t need to send their feedback over chat, emails, meeting, slack, survey forms, etc. Redpen offers a direct solution to them by allowing them to submit feedback directly from Redpen Widget.

Not only the dev team and customer but other departments like sales, marketing, accounting, HR, etc, can be benefited from Redpen to submit feedback with minimizing context switching.

Useful for

Customer feedback

Customer support

Bug reporting

User acceptance testing

Website feedback

Top features

Feedback Widget

Annotation tool

Feature request board

Inline raters and forms

CSAT, NPS, polls, and thumbs up/down surveys


Beneficial to

SaaS companies

Web/software agencies

Useful for

Top features

Beneficial to

Customer feedback
Customer support
Bug reporting
User acceptance testing
Website feedback
Feedback Widget
Annotation tool
Feature request board
Inline raters and forms
CSAT, NPS, polls, and thumbs up/down surveys
SaaS companies
Web/software agencies

Useful for

Customer feedback

Visualize user behavior

Behavior analytics

User survey

Top features

Heat maps - To visualize user behavior

Video Recording

Feedback Widget

Feedback Widget

Beneficial to

Product managers

Product designers

Researcher

Useful for

Top features

Beneficial to

Customer feedback
Visualize user behavior
Behavior analytics
User survey
Heat maps - To visualize user behavior
Video Recording
Feedback Widget
Survey forms
Product managers
Product designers
Researcher

Useful for

Website feedback

Bug reporting

UAT testing

Top features

Feedback Widget

On-screen annotation

Bug report with metadata

Guest - To collaborate with client

Beneficial to

Digital agencies

E-commerce

SaaS/ Software development companies

Useful for

Top features

Beneficial to

Website feedback
Bug reporting
UAT testing
Feedback Widget
On-screen annotation
Bug report with metadata
Guest - To collaborate with client
Digital agencies
E-commerce
SaaS/ Software development companies

Useful for

Website feedback

Customer survey

Feedback insight and action

Top features

Feedback widget

Feedback buttons & forms

Text analysis

Beneficial to

Digital marketers

Product managers

UI/UX designers

CRO experts

Email marketers

Useful for

Top features

Beneficial to

Website feedback
Customer survey
Feedback insight and action
Feedback Widget
Feedback buttons & forms
Text analysis


Digital marketers
Product managers
UI/UX designers
CRO experts
Email marketers

Useful for

QA and UAT testing

Website feedback

E-learning

E-commerce

Top features

Bugherd feedback widget

Screenshot and screen recording

Technical information with every ticket

Taskboard and user dashboard

Invite user

Beneficial to

Marketing agency

Web development agencies

In-house teams

Useful for

Top features

Beneficial to

QA and UAT testing
Website feedback
E-learning
E-commerce
Bugherd feedback widget
Screenshot and screen recording
Technical information with every ticket
Taskboard and user dashboard
Invite user
Marketing agency
Web development agencies
In-house teams

Useful for

Website feedback

Survey

Bug reporting & fixes

Top features

Survey widget

Feedback widget

Beneficial to

Software companies

Digital marketing agencies

Web development agencies

Advertising agencies

Useful for

Top features

Beneficial to

Website feedback
Survey
Bug reporting & fixes
Survey widget
Feedback widget


Software companies
Digital marketing agencies
Web development agencies
Advertising agencies

Useful for

Website feedback

User acceptance testing

Bug tracking

Software feature request

Customer satisfaction

Top features

Video feedback

Feedback widget

Session reply

Annotation tool

Beneficial to

Web agencies

Software companies

Designers and developers

Useful for

Top features

Beneficial to

Website feedback
User acceptance testing
Bug tracking
Software feature request
Customer satisfaction
Video feedback
Feedback widget
Session reply
Annotation tool

Web agencies
Software companies
Designers and developers

10. SurveyMonkey

SurveyMonkey is the leading tool for collecting customer surveys. SurveyMonkey helps you to get feedback from customers, employees, or prospects. SurveyMonkey is highly rated by G2 Crowd customers and the most popular survey software by Capterra customers. SurveyMonkey enables you to create a world-class professional survey template to get customer feedback. It helps you to get engaged with more and more customers.

Visit Website: SurveyMonkey: The World’s Most Popular Free Online Survey Tool

Useful for

Customer surveys

Marketing research

HR surveys

Employee engagements

Opinion polls

Concept testing

Top features

Unlimited surveys

Advanced survey design and analysis

Custom colors & survey URL

A/B test text and images

Multilingual surveys

Beneficial to

Marketing team

HR teams

Health care team

Research team

Useful for

Top features

Beneficial to

Customer surveys
Marketing research
HR surveys
Employee engagements
Opinion polls
Concept testing
Unlimited surveys
Advanced survey design and analysis
Custom colors & survey URL
A/B test text and images
Multilingual surveys

Marketing team
HR teams
Health care team
Research team

11. UserVoice

UserVoice is a feedback tool for B2B SaaS companies. UserVoice is a centralized product feedback system that provides everything you need to collect, aggregate, evaluate, and act on feedback from customers and internal teams. With UserVoice, you can effortlessly capture, annotate, track, and organized feedback from customers. Combine numerous kinds of feedback in one location to get a better overall picture of what your users want.

Visit Website:
UserVoice - Product Feedback for B2B SaaS

Useful for

Product feedback

Customer feedback

Top features

In-App Feedback widget & API

Customer segments

Feedback into slack

Internal status updates

1 to 1 and 1 to many communication

Beneficial to

Product manager

Product executive

Feedback manager

Useful for

Top features

Beneficial to

Product feedback
Customer feedback
In-App Feedback widget & API
Customer segments
Feedback into slack
Internal status updates
1 to 1 and 1 to many communication
Product manager
Product executive
Feedback manager

Conclusion

Blogs to check out

1. 11 Best Bug Tracking Tools for 2022 - Redpen
2. Why does customer feedback important for SaaS companies? - Redpen

Context Switching

Productivity

Software

Agile

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