Getting Started

Creating the First Issue Using Redpen
Enabling Microsoft 365 Users to Sign Up for Redpen with Their Company Domain Email Address
Viewing Diagnostic Information
PII Reduction

Integration

Connect Redpen to Jira Cloud
Connect Redpen to Azure DevOps
Connect Redpen to Slack
Connect Redpen to HubSpot
Connect Redpen to GitHub

Redpen Widget

Create Redpen Widget for Website
Create Redpen Widget for Mobile
Get the Redpen Widget ID
Get the Redpen Widget Script
Install Redpen Widget on a Website
Install Redpen Widget on a Wix website
Install Redpen Widget on a Webflow website
Redpen Widget JavaScript API
Open Redpen Widget on Custom Events
Open Redpen Widget in Full Screen Mode
One Click Capture Screenshot
Custom Scripting
Send Custom Data with Diagnostic Information
Adding Your Own Custom Fields
Session Replay
Integrate Redpen Android SDK into your Application
Create the Jira Rule to Set the Epic According to the Labels

Viewing Diagnostic Information

‍

Important Notes:  ‍

‍

  • Diagnostics information is captured only when you have recorded images or videos using Redpen (web app, browser extension, desktop app).
  • Network logs are currently captured only for video recordings.
  • Console logs, network logs, cookies, IndexedDB, and local storage are available only for the Standard and Teams Premium for Jira plans.

‍

You can see the Diagnostics Information as follows:

  1. Inside Redpen web application
  2. In the issue created by Redpen in Jira or Azure DevOps
  1. Inside JSON file attachment
  2. In the Issue description field
  3. In the Redpen Diagnostics Section

Redpen web application

1. Select the captured images and recorded video in the Redpen web application.  

2. Click on the Diagnostics button as shown below.

3. Click on the option for the information you want to view.

‍

In the issues created by Redpen in Jira or Azure DevOps

  1. Capture screenshot/video using Redpen.
  1. Create an issue using Redpen (Jira or Azure DevOps) with the captured screenshots/video.
  1. Go to the issue created using Redpen.

You will see the diagnostics info as follows:

a. JSON file attachment:

A JSON file having the diagnostic information will be attached to the issue created in Jira or Azure DevOps.

Download and open to see diagnostic information.

b. Issue description field

If you do not have Jira add-on or Azure DevOps extension installed, the basic diagnostics information will be displayed in the issue description field of the Jira/Azure DevOps issue. The full diagnostics information will be available in the JSON file attached (see 2.a above)

c. Redpen Diagnostics Section

Diagnostic information will be displayed in the Redpen Diagnostics Section in the issue view (Jira or Azure DevOps) if Jira add-on or Azure DevOps extension is installed.

Follow the below steps to see console logs and network logs.

1. Select the image file name from the dropdown for which you want to see the diagnostics information.

2. Basic information will be displayed below it. Click on the Advanced Diagnostic Information.

3. Click on the option for the information you want to view.

‍

Other points to be noted:

  • Uploaded images/videos to Redpen will not have diagnostics information and will not be sent to the created issue in Jira or Azure DevOps.
  • Diagnostic information will be captured according to the selected Redpen plan. To learn more about Redpen plans, click here.
  • The Redpen Diagnostics Section will be displayed in the issue view in Jira or Azure DevOps if the Redpen Jira add-on or Azure DevOps extension is installed on your Jira site or Azure DevOps organization, respectively.